1. Acceptance of Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client”, “you”) and AI Automation Agency (“we”, “us”). By accessing our website, booking a strategy call, or engaging our services, you accept these Terms in full.
If you are accepting these Terms on behalf of a company or organisation, you represent and warrant that you have the authority to bind that entity.
These Terms were last updated on May 30, 2026 and supersede all prior agreements unless a separate signed contract exists, in which case that contract takes precedence.
Contact: legal@neuronagency.ai
2. Services Description
We provides AI automation consulting, design, engineering, and managed operations services. Our services include but are not limited to:
- Workflow automation design and development (n8n, Make, custom code)
- AI model integration and prompt engineering
- CRM, communication, and database integrations
- AI chatbot and voice agent development
- Ongoing managed operations and system monitoring
- Technical consulting and training
The specific scope, deliverables, timeline, and fees for each engagement are defined in a Statement of Work (“SOW”) or Project Proposal issued prior to engagement commencement.
3. Engagement & Delivery
Project engagements begin upon receipt of a signed SOW and the required upfront payment. Work is delivered against the specifications in the SOW.
Discovery & Architecture phase requires your team’s participation (typically 2–4 hours) to provide information about current systems, processes, and requirements. Delays in providing required access or information may extend delivery timelines, and Pltform shall not be liable for such delays.
Acceptance testing: You will have 7 business days from delivery of any milestone to raise material defects. Silence or continued use constitutes acceptance. Minor refinements within agreed scope are addressed at no charge; out-of-scope changes require a change order.
Warranty period: All project deliverables are covered by a 30-day warranty from acceptance date. During this period, we will fix functional defects at no additional cost. This warranty does not cover changes to requirements, third-party API changes, or misuse.
4. Payment Terms
Project fees are invoiced as follows unless otherwise agreed in the SOW:
- 50% upon project commencement (required to begin work)
- 50% upon delivery and client acceptance
Enterprise projects (over $50,000): milestone-based schedule as specified in the SOW (typically 40/30/30).
Managed operations retainers are invoiced monthly in advance, due within 7 days of invoice date. Retainers auto-renew monthly after the initial 3-month minimum term and may be cancelled with 30 days’ written notice.
Late payment: Invoices unpaid after 14 days will incur interest at 1.5% per month (or the maximum permitted by law if lower). We reserve the right to suspend services for accounts more than 30 days overdue.
Accepted payment methods: Bank transfer (preferred), credit/debit card (via Stripe, 2.9% + $0.30 processing fee), USDC/USDT (no processing fee).
Refund policy: Fees paid for work already delivered are non-refundable. If we fail to deliver agreed scope within the stated timeline, you may request a pro-rated refund for undelivered work after giving us 10 business days’ written notice to remedy.
5. Intellectual Property
Your content: You retain full ownership of all content, data, business logic, and intellectual property you provide to us. You grant a limited licence to use this content solely to deliver the contracted services.
Deliverables: Upon receipt of full payment, Platform assigns to you all rights in custom-built automation workflows, code, and documentation created specifically for your engagement. This assignment does not include our proprietary frameworks, templates, libraries, or tooling.
Our IP: Platform retains ownership of its pre-existing intellectual property, internal tools, workflow templates, frameworks, and methodologies. These may be used within your deliverables under a perpetual, royalty-free licence for your internal business use.
Portfolio rights: Unless you request otherwise in writing, Platform may reference your company name and describe the general nature of our engagement (without confidential details) in our portfolio, case studies, and marketing materials.
6. Confidentiality
Both parties acknowledge that in the course of engagement, each may receive or have access to confidential information of the other party (“Confidential Information”).
Obligations: Each party agrees to: (i) keep Confidential Information strictly confidential; (ii) use it only to fulfil obligations under these Terms; (iii) protect it with at least the same care as their own confidential information (and no less than reasonable care); (iv) not disclose it to third parties without prior written consent.
Exclusions: Confidential Information does not include information that: (i) is or becomes publicly known through no breach of these Terms; (ii) was rightfully known before disclosure; (iii) is independently developed without use of Confidential Information; (iv) must be disclosed by law, regulation, or court order (with advance notice where legally permitted).
Mutual NDA: For substantive engagements, we execute a mutual Non-Disclosure Agreement before discovery workshops begin. Our standard NDA is available on request, or we can execute your company’s NDA.
Duration: Confidentiality obligations survive termination of these Terms for 3 years, or indefinitely for trade secrets.
7. Data Processing
When Platform processes personal data on your behalf in the course of delivering automation services, we do so as a Data Processor under your instruction as Data Controller (as defined under GDPR).
A Data Processing Agreement (DPA) is available upon request and will be executed prior to any processing of personal data. Our DPA sets out the specific subject matter, nature, purpose, duration, and type of processing, as well as the categories of data subjects and personal data involved.
For full details of how we handle data, see our Privacy Policy.
Key commitments:
- We will only process data according to your documented instructions
- We will implement appropriate technical and organisational security measures
- We will assist you in meeting your obligations to data subjects
- We will notify you of any data breaches affecting your data within 24 hours
- We will delete or return all personal data upon termination of the engagement
8. Warranties & Representations
Platform warrants that:
- Services will be performed with reasonable care and skill by qualified professionals
- Deliverables will substantially conform to the specifications in the SOW at the time of delivery
- It has the right to grant the intellectual property licences described in Section 5
- It will maintain appropriate security measures as described in its Privacy Policy
You warrant that:
- You have the authority to enter these Terms and grant the licences required to deliver the services
- Information and access you provide will be accurate, complete, and lawfully obtained
- You will use the deliverables only for lawful purposes and in compliance with applicable law
- You have appropriate rights to any third-party systems you ask us to integrate with
Disclaimer: Except as expressly stated, services and deliverables are provided “as is”. We make no warranties of merchantability, fitness for a particular purpose, or that systems will be error-free or uninterrupted. Third-party services (APIs, platforms) are beyond our control and their availability cannot be guaranteed.
9. Limitation of Liability
Aggregate cap: To the maximum extent permitted by law, Platform’s total aggregate liability for all claims arising out of or related to an engagement will not exceed the total fees paid by you in the 6 months preceding the event giving rise to the claim.
Exclusions: Neither party shall be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of data, or business interruption, even if advised of the possibility of such damages.
Exceptions: Nothing in these Terms limits liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; (iii) any liability that cannot be excluded by applicable law.
Force majeure: Neither party is liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, pandemic, government action, or third-party infrastructure failures, provided the affected party gives prompt notice and uses reasonable efforts to resume performance.
10. Termination
By you: You may terminate a project engagement by written notice if Platform materially breaches these Terms and fails to remedy the breach within 10 business days of written notice. Retainers may be cancelled with 30 days’ written notice after the initial 3-month minimum.
By Platform: We may terminate immediately by written notice if: (i) you fail to pay fees within 30 days of due date; (ii) you breach these Terms in a way that cannot be remedied; (iii) you enter insolvency proceedings; (iv) you use our services for unlawful purposes.
Effect of termination: Upon termination, all licences granted by either party cease (except the perpetual licence to use delivered work per Section 5). Each party will promptly return or destroy the other’s Confidential Information. You will pay all fees for work completed to date.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. The parties submit to the exclusive jurisdiction of the English courts for resolution of any disputes.
Dispute resolution: Before initiating legal proceedings, the parties agree to attempt good-faith negotiation for at least 30 days. If negotiation fails, the parties agree to non-binding mediation before an agreed mediator as a further step before litigation.
This clause does not prevent either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.
12. Changes to Terms
We may update these Terms to reflect changes in our services, legal requirements, or business practices. We will provide at least 30 days’ notice of material changes by email to registered users and clients. Continued use of our services after the effective date constitutes acceptance. If you do not agree to updated Terms, please notify us in writing to terminate your engagement.
Questions? Contact legal@neuronagency.ai